Refund & Cancellation Policy

1. Failed renders — automatic, always

If a video render fails for any reason on our side, the credits it consumed are refunded to your balance automatically and immediately. No ticket needed.

2. Purchased credit packs

• Unused packs: refundable in full within 7 days of purchase if none of the pack's credits have been spent.
• Partially used packs: the unused portion is refundable within 7 days of purchase, calculated at the pack's per-credit price.
• Consumed credits are not refundable — each render's credit price is shown before you confirm it, and you review the script before rendering.
• Free signup or promotional credits have no cash value and are not refundable.

3. Subscriptions (when available)

• Cancel anytime; your plan stays active until the end of the paid period, and you are not charged again.
• If you cancel within 48 hours of a renewal and have not used that period's credits, we refund the renewal on request.

4. How refunds are paid

Approved refunds are returned to the original payment method within 5–7 business days (processing time depends on your bank or payment provider). To request one, email support@kliptos.app from your account email with the payment reference — we respond within 2 business days.

5. Fair use

We reserve the right to refuse refunds where we detect abuse (for example, repeated purchase–consume–refund patterns). Nothing in this policy limits rights you have under applicable consumer-protection law.